Shipping policy

Thank you for shopping with Sus Dog. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Every item is made to order. Orders typically ship within 2–5 business days (excluding weekends and holidays).

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

We ship with standard shipping. The shipping price is shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, customs, weather, or other events outside our control.

Shipping costs

Shipping prices are flat rates based on your destination and what is in your cart, and are shown at checkout before you pay.

Shipping destinations

We ship to the US, Canada and the EU. No other countries yet.

Orders outside the US may be charged customs, import duties or VAT by their country on delivery. Those charges are the customer's responsibility. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Tracking information may take time to update after you receive it.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.

Questions?

Contact our team at SusMerch@Sus.Dog or use the contact details in our contact information policy.